Dear $First_name $Last_name ($Membership_ID),

We are sorry to inform you that your redemption on the Fidelity Bank Green Rewards with order number $order_no was not successfully processed.

Kindly note that item(s) is currently out of stock and your reward points has been reversed to your loyalty account.

Please login to your loyalty account via your Fidelity Bank application or Online banking or by clicking on this link to view your account statement.

See your redemption details below:

Item Description	Price
Date: $Date Order Number: $Order_no Item(s): $Items_redeemed Quantity: $Quantity Pick up location: $Pickup_Location Delivery Address: $Delivery_address	$points_redeemed
Grand Total	$Grand_total_points points

Item Description

Price

Date: $Date

Order Number: $Order_no

Item(s): $Items_redeemed

Quantity: $Quantity

Pick up location: $Pickup_Location

Delivery Address: $Delivery_address

$points_redeemed

Grand Total

$Grand_total_points points

For enquiries, please call our interactive Contact Centre to speak with any of our agents on 070034335489 or 09087989069. You can also send an email to true.serve@fidelitybank.ng.

If you are calling from outside Nigeria, please dial +2349087989069.

Thank you for choosing Fidelity bank Plc.